Definitions and interpretation
collectively all information that you submit to Bacchus Wine Co. (Kensington) Ltd trading as Haynes Hanson & Clark via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 1998;
a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
Bacchus Wine Co. (Kensington) Ltd trading as Haynes Hanson & Clark , or us
Bacchus Wine Co. (Kensington) Ltd trading as Haynes Hanson & Clark , a company incorporated in England and Wales with registered number 01205135 whose registered office is at Sheep Street, Gloucestershire, GL54 1AA;
UK and EU Cookie Law
the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
User or you
any third party that accesses the Website and is not either (i) employed by Bacchus Wine Co. (Kensington) Ltd trading as Haynes Hanson & Clark and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Bacchus Wine Co. (Kensington) Ltd trading as Haynes Hanson & Clark and accessing the Website in connection with the provision of such services; and
the website that you are currently using, www.hhandc.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
- the singular includes the plural and vice versa;
- a reference to a person includes firms, companies, government entities, trusts and partnerships;
- “including” is understood to mean “including without limitation”;
- reference to any statutory provision includes any modification or amendment of it;
(edited 23rd May 2018)
- We may collect the following Data, which includes personal Data, from you:
- Communication Data: This includes any information that you send us through the website, by email, telephone, mail, social media and in person. This may include your name, email address, telephone number/s and/or postal addresses. Our use of this data enables us to respond to your communication, maintain records of past communications and instigate, process and/or defend any legal claims.
- Customer Data: Any data you provide in relation to an order or query relating to our products. This may include your name, email address, telephone number/s and/or postal addresses, methods and dates of payment, methods and dates of orders and ordered items, methods and dates of collections and/or deliveries. We use this data to process your order/s, deliver your ordered items, manage delivery schedules and log deliveries.
- User Data: This includes data on how you use this website, data that you provide to set up an account (eg. user name, email address, password*). This enables you to maintain a private record of your active and completed orders.
- Technical Data: This includes data on how you use this website so that we may ascertain areas for improvement, measure performance and server resource usage. In addition, we use Google Analytics to monitor popularity of content so that we can tailor future content and offers to the interests of customers. Information collected includes browser type, pages viewed, navigation path through the website, length of time on a page, as well as IP addresses (this is not stored alongside personally identifiable information eg. name, email, physical addresses) to monitor website/server usage statistics, security purposes and abuse.
- Marketing Data: This includes your preferences regarding how you allow us to contact you in relation to marketing our products to you. Our primary channels are: email offers, postal offers, and telephone conversations. Marketing material is not issued from this Website – you will only receive emails in connection to the status of your orders. You can change your marketing preferences with us at any time by contacting your sales representative or emailing email@example.com.
- Sensitive Data: This may include information you provide separate from the above. For example, if you enquire about products suitable for specific allergies we may record this on your account to aid in any future orders and/or provide context to why a particular product was recommended to you previously. Any payment information you provide us (eg. credit card details) is destroyed upon use of that data in relation to the order for which it was provided. We do not store payment information beyond the method used for a transaction.
Our use of Data
(edited 23rd May 2018)
- For purposes of the Data Protection Act 1998, Bacchus Wine Co. (Kensington) Ltd trading as Haynes Hanson & Clark is the “data controller”.
- We will retain any Data you submit for as long as required to service your account. Should you cease being our customer, data is to be stored, whether digitally or physically, for 6 years, measured from the end of the financial year of last transaction/contact (eg. sale, communication, delivery of goods). Records will be permanently deleted from the database including, but not limited to, name/address/email addresses/telephone numbers. If data cannot be deleted (eg order data that is tied to transaction data required for accounting) it will be overwritten with generic information to remove any personally identifiable data. Physical data (eg paper-based records) is archived in a secure warehouse on site. Disposal of physical records is performed by shredding to a minimum of DIN 66399 Security Level 3 devices.
- Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and / or other companies within our group.
- All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security see the clause below (Security).
- Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
- internal record keeping;
- improvement of our products / services;
Third party websites and services
- Bacchus Wine Co. (Kensington) Ltd trading as Haynes Hanson & Clark may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the Website. The providers of such services have access to certain personal Data provided by Users of this Website.
Links to other websites
Changes of business ownership and control
- We may also disclose Data to a prospective purchaser of our business or any part of it.
- In the above instances, we will take steps with the aim of ensuring your privacy is protected.
Controlling use of your Data
- Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
- use of Data for direct marketing purposes; and
- sharing Data with third parties.
Functionality of the Website
- To use all features and functions available on the Website, you may be required to submit certain Data.
Accessing your own Data
(edited 23rd May 2018)
- Under data protection law you have certain rights in relation to your data that we hold:
- The right to be informed
- The right of access
- The right to rectification
- The right to erasure
- The right to restrict processing
- The right to data portability
- The right to object
- Rights in relation to automated decision making and profiling.
These can be read in detail here: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/. You can exercise there rights at any time and we must comply in a timely manner. For information stored solely in relation to this Website, visit https://www.hhandc.co.uk/data-access-request/ to request a log of information stored. In addition to being able to review the data stored, you will be given the opportunity to request erasure or anonymisation of this data. However, either of these two options will effectively remove your, and our ability, to retrieve these records in the future in accordance with any further data access request you make.
- For all information we hold about you, including our internal customer database, please submit any data access request to firstname.lastname@example.org.
- Data security is of great importance to us and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and secure Data collected via this Website.
- If password access is required for certain parts of the Website, you are responsible for keeping this password confidential.
- We endeavour to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. We cannot ensure the security of your Data transmitted to the Website beyond ensuring the server is hardened according to industry standards and provide a secure connection to the server (HTTPS).
- We do not store credit card details nor do we share customer details with any 3rd parties.
- All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
- Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Bacchus Wine Co. (Kensington) Ltd trading as Haynes Hanson & Clark to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
- This Website may place the following Cookies:
Strictly Necessary Cookies
These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
- You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
- You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
- It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
- Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.